Not quite right and need to organise a return? See below for everything you need to know.
FULL PRICED ITEMS
If you are not completely happy with any full priced minnie + MAXXIE purchase, we will happily issue a refund for eligible items purchased through a credit/debit card or PayPal. Orders processed with Afterpay or Zip Pay are eligible for a store credit only. Items marked down (including Black Friday and Boxing Day Sale) are subject to our SALE terms - see below.
Styles marked as 'SALE', automatic discounts at checkout (including Black Friday and Boxing Day sale) and sales/promotions using a discount code (excluding 10% new subscriber discount) are eligible for a gift card/store credit only.
FINAL SALE ITEMS
Items marked FINAL SALE are clearance styles and not eligible for return or exchange. No credit or refund is given except if the item is deemed faulty by minnie + MAXXIE.
For health and hygiene reasons, we do not accept returns on accessories (including earrings, necklaces, bags and clutches).
We do not offer direct exchanges as we cannot hold stock, but do offer a store credit or refund so you can repurchase the new size/colour.
Items accepted for late return (with pre-authorisation via email) will only be eligible for a store credit less a $10 restocking fee.
RETURNING AN ORDER
Eligible item/s must be returned to us within 10 days of delivery for Australian customers and 21 days for international customers (this includes the date it was delivered to a PO Box/Parcel locker - even if you don't collect it immediately).
minnie + MAXXIE does not cover the cost of return shipping. We recommend you use a service with tracking when returning your item/s.
Item/s must be received in their original condition - unworn, unwashed and with original tags attached. Any goods which have been worn, are soiled in any way, have any odours including perfume, washing powder, make-up or marks will not be accepted for return.
You do not need to contact us prior to returning your eligible item/s. Please include your name and order number in the parcel and post to our below address. We process returns within 3-10 business days of receipt. You will receive an email when your return is processed.
minnie + MAXXIE
26 Chermside Street
Teneriffe QLD 4005
AUSTRALIAN CONSUMER LAW AND FAULTY RETURNS
In compliance with Australian Consumer Law, minnie + MAXXIE is not required to provide a refund or exchange if you make a wrong selection, need a different size, don't like the fit or change your mind.
If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at minnie + MAXXIE's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.