RETURNS

By purchasing from our website your purchase is subject to the following conditions and is in accordance with the Australian Consumer Rights Laws.

FULL PRICED ITEMS

Items paid via credit card direct to our site that are FULL PRICED can be returned for a refund. Items purchased using Paypal, Afterpay or Zip Pay are eligible for a STORE CREDIT.

• Items must be returned and received to our warehouse within 14 days of receiving your parcel for Australian customers and 21 days for international customers. The day the item is delivered to you (or your PO Box or postal locker) is the day of receipt
• We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe
•  Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up, fake tan or odours / scents

SALE ITEMS 

Styles marked as 'SALE', automatic discounts at checkout (including Black Friday and Boxing Day sale) and sales/promotions using a discount code (excluding 10% new subscriber discount) are eligible for a gift card/store credit only.

FINAL SALE ITEMS

Items marked FINAL SALE are clearance styles and not eligible for return or exchange. No credit or refund is given except if the item is deemed faulty by minnie + MAXXIE.

 
ACCESSORIES 
For health and hygiene reasons, we do not accept returns on accessories (including earrings, necklaces, bags and clutches).
 
EXCHANGES 
We do not offer direct exchanges as we cannot hold stock, but do offer a store credit or refund so you can repurchase the new size/colour.
 
LATE RETURNS 
Items not received to our warehouse within 14 days of delivery for Australian orders and 21 days for international orders will not be accepted.

PLEASE NOTE: Colour variance can occur depending on the settings on your screen or phone and this is not considered a fault. All our photographs are of the original product and are subject to copyright laws.

RETURN DETAILS

minnie + MAXXIE does not cover the cost of return shipping. We recommend you use a service with tracking when returning your item/s. You do not need to contact us prior to returning your eligible item/s. Please include the packing slip that came with your order (or copy of your order confirmation) in the parcel and post to our below address.

We process returns within 3-10 business days of receipt. You will receive an email when your return is processed.

minnie + MAXXIE  

 

AUSTRALIAN CONSUMER LAW AND FAULTY RETURNS 

In compliance with Australian Consumer Law, minnie + MAXXIE is not required to provide a refund or exchange if you make a wrong selection, need a different size, don't like the fit or change your mind.    

If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at minnie + MAXXIE's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.