NOT QUITE RIGHT AND NEED TO ORGANISE A RETURN? SEE BELOW FOR EVERYTHING YOU NEED TO KNOW.
These terms and conditions are strictly enforced to ensure fairness and clarity for all customers
Thank you for shopping with minnie + MAXXIE. We want you to love what you buy from us, and this policy explains how returns, refunds and store credits work.
By placing an order on our website, you agree to the conditions set out below. These terms are applied consistently to all customers and are in addition to your rights under the Australian Consumer Law (ACL).
1. Return windows
Eligible items must be returned to our warehouse within the following timeframes, calculated from the date your parcel is delivered to you, your PO Box or your postal locker:
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Australian orders: within 14 days of delivery
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International orders: within 21 days of delivery
We recommend trying items on as soon as they arrive so you have plenty of time to return anything that isn't right. Returns received outside these windows will not be accepted.
2. What you can return and how you'll be refunded
Full priced items
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Paid by credit card on our website: eligible for a refund to the original card.
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Paid via PayPal, Afterpay or Zip Pay: eligible for a store credit.
Sale items
Items marked SALE, items reduced by an automatic discount at checkout (including the 25% off Mid Year Sale, Black Friday and Boxing Day promotions), and items purchased with a discount code are eligible for a gift card or store credit only. The 10% new subscriber discount is the one exception and does not affect your eligibility for a refund on full priced items.
Final sale items
Items marked FINAL SALE are clearance styles. They are not eligible for return, exchange, refund or store credit unless deemed faulty by minnie + MAXXIE.
Accessories
For health and hygiene reasons, we are unable to accept returns on accessories, including earrings, necklaces, bags and clutches.
3. Condition of returned items
To be accepted, returned items must be:
- In their original, unworn, unaltered and unwashed condition
- Returned with all original tags still attached
- Free from make-up, fake tan, deodorant, perfume and any other odours or marks
Items returned in a condition that does not meet these requirements will be sent back to you and will not be eligible for a refund or store credit.
4. Exchanges
Please contact us at store@minnieandmaxxie.com.au if you would to exchange a product.
5. International returns
If duties and taxes were prepaid by minnie + MAXXIE on your international order, any refund issued will be reduced by the amount of duties and taxes that were paid on your behalf. Customers are responsible for any return shipping charges, customs fees or local taxes incurred when sending the parcel back to Australia.
6. Faulty items
Every order is quality-checked before it is dispatched. Please inspect your parcel as soon as it arrives and contact us straight away if you believe an item is faulty. Faulty items must be reported within a reasonable timeframe after delivery and before the item is worn or used.
Please note that slight colour variation between the photographs on our website and the item you receive can occur depending on your screen settings, and is not considered a fault. All product photographs are of the original item and are subject to copyright.
7. Your rights under Australian Consumer Law
In line with the Australian Consumer Law, minnie + MAXXIE is not required to provide a refund or exchange where you have made a wrong selection, need a different size, do not like the fit, or have changed your mind.
If a style you have purchased has a major fault, we will offer to repair or replace it where possible. If we are unable to repair or replace the item, we will offer a store credit or refund. All claims for faulty items are assessed individually and the outcome is at minnie + MAXXIE's discretion.
Where a refund is provided, it will be processed back to the original payment method used for the order (for example credit card, PayPal, Afterpay or store credit). If you used a combination of store credit and another payment method, the store credit portion will be re-issued and the remaining amount refunded to your original payment method.
8. How to return your order
You do not need to contact us before sending your eligible item(s) back. To organise your return:
- Check that your item meets the eligibility and condition requirements above.
- Include your packing slip (or a copy of your order confirmation) inside the parcel.
- Post the parcel to the address below using a tracked service. We strongly recommend tracking, as we cannot be responsible for parcels lost in transit.
Return shipping is at the customer's expense. minnie + MAXXIE does not cover the cost of return postage.
Return address:
minnie + MAXXIE
PO Box 195
Paddington QLD 4064
AUSTRALIA
9. Processing your return
Returns are processed within 3 to 10 business days of being received at our warehouse. You will receive an email confirmation as soon as your return has been processed. Please allow additional time for refunds to appear in your account, as bank and payment provider processing times vary.
10. Questions
If you have any questions about your return or this policy, please get in touch with our team on store@minnieandmaxxie.com.au and we will be happy to help. Please include your return tracking information in the subject line when enquiring about returns.
