We use Australian standard sizing for all garments. We will always add information in the description and a size guide for each product to help you make your decision. All of our garment measurements are taken laid flat, seam to seam. However, if you require any other help please feel free to email us at store@minnieandmaxxie.com.au xoxo

By purchasing from our website your purchase is subject to the following conditions and is in accordance with the Australian Consumer Rights Laws.

Not quite right and need to organise a return? See below for everything you need to know. 

You will be able to return any FULL PRICED ITEM for refund or store credit, subject to the following conditions:  (Please note this policy is not valid during the Black Friday sale period).

•  Items must be returned and received to our PO BOX within 14 days of receiving your parcel for Australian customers and 21 days for international customers.   Items paid by credit card directly will be eligible for a refund. Due to the high fees on payments made through Paypal, Afterpay and Zippay we will issue a STORE CREDIT that does not expire for orders made with these payment types.  The day the item is delivered to you (or your PO Box or postal locker) is the day of receipt.  The day the item is delivered back to our PO Box must be within the above time frames.  
• We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.
•  Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up, fake tan or odours / scents.  

We are unable to accept returns to our warehouse - please ensure they are sent to our PO Box.

SALE AND FINAL SALE ITEMS DURING BLACK FRIDAY SALE

Items marked SALE OR FINAL SALE in the product name are clearance styles and not eligible for return or exchange. No credit or refund is given except if the item is deemed faulty by minnie + MAXXIE. 

 
ACCESSORIES 
For health and hygiene reasons, we do not accept returns on accessories (including earrings, necklaces, bags and clutches).
 
EXCHANGES 
We do not offer direct exchanges as we cannot hold stock, but do offer a store credit or refund so you can repurchase the new size/colour.
 
LATE RETURNS 
Items not received to our Post Office Box within 14 days of delivery  for Australian orders and 21 days for internation orders will not be accepted. 
minnie + MAXXIE does not cover the cost of return shipping. We recommend you use a service with tracking when returning your item/s. 
 
Item/s must be received in their original condition - unworn, unwashed and with original tags attached. Any goods which have been worn, are soiled in any way, have any odours including perfume, washing powder, make-up or marks will not be accepted for return.   

PLEASE NOTE: Colour variance can occur depending on the settings on your screen or phone and this is not considered a fault.

You do not need to contact us prior to returning your eligible item/s. Please include proof of purchase (the original order or the packing slip) with your order  in the parcel and post to our below address. We process returns within 3-10 business days of receipt. You will receive an email when your return is processed.
minnie + MAXXIE  
PO BOX 181
Coorparoo Qld 4151
AUSTRALIA
  

AUSTRALIAN CONSUMER LAW AND FAULTY RETURNS 

In compliance with Australian Consumer Law, minnie + MAXXIE is not required to provide a refund or exchange if you make a wrong selection, need a different size, don't like the fit or change your mind.    

If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at minnie + MAXXIE's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.