NOT QUITE RIGHT AND NEED TO ORGANISE A RETURN? SEE BELOW FOR EVERYTHING YOU NEED TO KNOW.
These terms and conditions are strictly enforced to ensure fairness and clarity for all customers
FULL RETURN POLICY
These terms and conditions are strictly enforced to ensure fairness and clarity for all customers.
Full-priced items only can be returned or exchanged within 7 days of receiving your order for a refund or store credit dependent on the original payment method.
Refund for full priced items paid via CREDIT CARD or PAYPAL. A processing fee of $7 per item applies when no shipping has been paid and multiple items are returned.
Full priced items paid via AFTERPAY or ZIPPAY will be eligible for a store credit. A processing fee of $7 per item applies when no shipping has been paid and multiple items are returned.
Original shipping costs will not be refunded.
Items must be posted within 7 days to be eligible.
Items must be unworn, unused and returned in their original condition with all tags and packaging.
Exchange
Exchange for another size or style, subject to availability.
Sale Items
Sale items that are not marked FINAL SALE can be returned for a store credit only.
Final sale items cannot be returned or exchanged.
By placing an order on our website, you agree to the conditions set out below. These terms are applied consistently to all customers and are in addition to your rights under the Australian Consumer Law (ACL).
1. Return windows
Eligible items must be posted back within 7 days of receipt.
All orders : must be posted within 7 days of receipt.
We recommend trying items on as soon as they arrive so you have plenty of time to return anything that isn't right. Returns received outside these windows will not be accepted.
Items marked SALE, items reduced by an automatic discount at checkout (including the 25% off Mid Year Sale, Black Friday and Boxing Day promotions), and items purchased with a discount code are eligible for a gift card or store credit only. The 10% new subscriber discount is the one exception and does not affect your eligibility for a refund on full priced items.
Final sale items
Items marked FINAL SALE are clearance styles. They are not eligible for return, exchange, refund or store credit unless deemed faulty by minnie + MAXXIE.
Accessories
For health and hygiene reasons, we are unable to accept returns on accessories, including earrings, necklaces, bags and clutches.
3. Condition of returned items
To be accepted, returned items must be:
In their original, unworn, unaltered and unwashed condition
Returned with all original tags still attached and in the condition they arrive in.
Free from make-up, fake tan, deodorant, perfume and any other odours or marks. Please do not try on items with strong perfume as we cannot resell items with any odour.
Items returned in a condition that does not meet these requirements will be sent back to you at your cost and will not be eligible for a refund or store credit.
4. Exchanges
Please contact us at store@minnieandmaxxie.com.au if you would to exchange a product.
5. International returns
If duties and taxes were prepaid by minnie + MAXXIE on your international order, any refund issued will be reduced by the amount of duties and taxes that were paid on your behalf. Customers are responsible for any return shipping charges, customs fees or local taxes incurred when sending the parcel back to Australia.
6. Faulty items
Every order is quality-checked before it is dispatched. Please inspect your parcel as soon as it arrives and contact us straight away if you believe an item is faulty. Faulty items must be reported within a reasonable timeframe after delivery and before the item is worn or used.
Please note that slight colour variation between the photographs on our website and the item you receive can occur depending on your screen settings, and is not considered a fault. All product photographs are of the original item and are subject to copyright.
7. Your rights under Australian Consumer Law
In line with the Australian Consumer Law, minnie + MAXXIE is not required to provide a refund or exchange where you have made a wrong selection, need a different size, do not like the fit, or have changed your mind.
If a style you have purchased has a major fault, we will offer to repair or replace it where possible. If we are unable to repair or replace the item, we will offer a store credit or refund. All claims for faulty items are assessed individually and the outcome is at minnie + MAXXIE's discretion.
Where a refund is provided, it will be processed back to the original payment method used for the order (for example credit card, PayPal, Afterpay or store credit). If you used a combination of store credit and another payment method, the store credit portion will be re-issued and the remaining amount refunded to your original payment method.
8. How to return your order
You do not need to contact us before sending your eligible item(s) back. To organise your return:
Check that your item meets the eligibility and condition requirements above.
Include your packing slip (or a copy of your order confirmation) inside the parcel.
Complete our returns form that is included with your order, tick each box, and place it inside your parcel.
Post the parcel to the address below using a tracked service. We strongly recommend tracking, as we cannot be responsible for parcels lost in transit.
Return shipping is at the customer's expense. minnie + MAXXIE does not cover the cost of return postage. Return address:
minnie + MAXXIE
PO Box 195
Paddington
Brisbane
QLD 4064
AUSTRALIA
9. Processing your return
Returns are processed within 3 to 10 business days of being received at our warehouse. You will receive an email confirmation as soon as your return has been processed. Please allow additional time for refunds to appear in your account, as bank and payment provider processing times vary.
10. Questions
If you have any questions about your return or this policy, please get in touch with our team on store@minnieandmaxxie.com.au and we will be happy to help. Please include your return tracking information in the subject line when enquiring about returns.
