RETURNS - BLACK FRIDAY

• Items must be returned and received to our warehouse within 14 days of receiving your parcel for Australian customers and 21 days for international customers. The day the item is delivered to you (or your PO Box or postal locker) is the day of receipt
• We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe
•  Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up, fake tan or odours / scents.  Please do not try on with strong deodorant or perfume

FINAL SALE ITEMS

Items marked FINAL SALE are clearance styles and not eligible for return or exchange. No credit or refund is given except if the item is deemed faulty by minnie + MAXXIE.

 
ACCESSORIES 
For health and hygiene reasons, we do not accept returns on accessories (including earrings, necklaces, bags and clutches).

FAULTY ITEMS
We take great care to quality-check all items before dispatch. Please inspect your order upon delivery and contact us immediately if you believe there is a fault.
Faulty items must be reported within a reasonable timeframe after delivery and before the item has been worn or used.
We’re unable to accept claims for faults that arise after the item has been worn OR washed.
 
LATE RETURNS 
Items not received to our warehouse within 14 days of delivery for Australian orders and 21 days for international orders will not be accepted.

PLEASE NOTE: Colour variance can occur depending on the settings on your screen or phone and this is not considered a fault. All our photographs are of the original product and are subject to copyright laws.

RETURN DETAILS

minnie + MAXXIE does not cover the cost of return shipping. We recommend you use a service with tracking when returning your item/s. You do not need to contact us prior to returning your eligible item/s. Please include the packing slip that came with your order (or copy of your order confirmation) in the parcel and post to our below address.

We process returns within 3-10 business days of receipt. You will receive an email when your return is processed.

minnie + MAXXIE

6/43 Lang Parade

Milton QLD 4064

AUSTRALIA

 

AUSTRALIAN CONSUMER LAW AND FAULTY RETURNS 

In compliance with Australian Consumer Law, minnie + MAXXIE is not required to provide a refund or exchange if you make a wrong selection, need a different size, don't like the fit or change your mind.    

If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at minnie + MAXXIE's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.